Returns & Exchanges

At Matr Boomie, we want you to be completely satisfied with your fair trade purchase; if you are not happy with your order, you can return items within 30 days of receipt for a full refund or exchange.

1

Initiate Your Request

Contact our customer service team with your order number and the reason for your return to receive a Return Authorization (RA) number.

2

Secure Packaging

Carefully pack the artisan-made items in their original packaging to ensure they are protected from damage during the transit back to our warehouse.

3

Ship the Item

Affix the provided shipping label or use a trackable shipping service of your choice to send the package back to our designated returns center.

4

Receive Refund

Once our team inspects the returned goods, we will process your refund to the original payment method within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing